Use this page to reach the editorial team behind kenocanada.ca. We are an independent information site that explains how keno works in Canada — its rules, odds, payouts, variants and the games offered province by province. If you have a question about our content, spotted something that looks wrong, or want to suggest a topic, we would like to hear from you. Below you will find the ways to contact us, what we can (and cannot) help with, and how our correction process works.
Key Points
- Reach the editorial team by email or the contact form on this page for questions, feedback and corrections.
- For a factual fix, include the page URL and an official source — we review every correction request.
- kenocanada.ca is an independent information site, not a lottery operator or ticket seller.
- For account, ticket-validation or prize matters, contact your provincial lottery operator directly.
- We do not provide gambling advice, systems to win, or help with disputed results.
How do I contact kenocanada.ca?
You can reach the editorial team by email or through the contact form on this page. Email is the fastest route for a specific question or a correction. We read every message, but because we are a small editorial team we are unable to answer questions about personal lottery tickets, accounts or prizes (see the section on that below).
- General questions and feedback: [email protected]
- Corrections and fact-checks: [email protected]
- Contact form: complete the form on this page and we will reply by email.
If you are new to the game and your message is really a “how does this work?” question, you may find the answer faster in our guides, such as how to play keno or our overview of keno in Canada. You can always start again from the kenocanada.ca home page.
Quick Facts
| Detail | Information |
|---|---|
| General enquiries | [email protected] |
| Corrections & fact-checks | [email protected] |
| Contact form | Available on this page; replies sent by email |
| Typical response time | 3–5 business days |
| What we cover | Keno rules, odds, payouts, variants and provincial games |
| What we do not handle | Lottery accounts, ticket validation, prize claims, live results |
| Language | English |
What should I include in my message?
A clear message gets a clear reply. To help us respond quickly and accurately, include as much of the following as applies:
- The page or URL your message is about, so we know exactly where to look.
- The specific sentence, figure or table you are asking about or disputing.
- For a correction, a reliable source (an official provincial lottery page or game conditions) that supports the fix.
- Your province, if your question is about a particular keno game — rules and payouts differ by operator.
- A reply email where we can reach you.
Please do not send personal or financial details such as account numbers, card numbers or photos of signed tickets. We never need them, and we cannot act on them.
How do I request a correction?
We treat corrections seriously because accuracy is the whole point of this site. Keno rules, number pools, draw schedules and payout tables change, and provinces run different games, so errors can creep in. If you believe something on kenocanada.ca is out of date, incomplete or simply wrong, here is how to flag it:
- Email [email protected] (or use the form) with the page URL and the exact claim in question.
- Tell us what you believe the correct information is, and link an official or authoritative source where possible.
- We review the request against primary sources — official provincial operator pages and published game conditions.
- If a change is warranted, we update the page and, for anything material, note what changed so readers can see the record.
You do not need to be an expert to send a correction. A quick note that “this payout looks different from what my provincial site shows” is enough for us to investigate. Checking figures is easier when you know how the numbers are built — our explainer on keno odds and payouts shows where the published figures come from.
Can you help with my lottery ticket, account or prize?
No — and this is the most important thing to know before you write to us. kenocanada.ca is an independent editorial site. We do not sell tickets, run draws, operate any online account, or pay out prizes. We have no access to any player account and cannot validate a ticket, confirm a win, investigate a disputed result or release a payout.
For anything involving a real ticket, account or prize, contact the official lottery operator for your province directly. In Canada, keno and other lottery games are run by regional Crown operators:
- Ontario — the Ontario Lottery and Gaming Corporation (OLG).
- British Columbia — the British Columbia Lottery Corporation (BCLC), including its PlayNow platform.
- Alberta, Saskatchewan and Manitoba — the Western Canada Lottery Corporation (WCLC).
- Atlantic Canada — the Atlantic Lottery Corporation (ALC).
- Quebec — Loto-Québec.
Their official contact details are listed in the sources at the end of this page. Only your provincial operator can answer account, ticket-validation and prize questions.
Press, partnerships and content suggestions
We welcome a few other kinds of message at [email protected]:
- Topic suggestions: a keno question you could not find answered on the site, or a variant you would like explained.
- Press and media: queries about how the site is run, its sourcing, or its editorial standards.
- Broken links or technical problems: tell us the page and what went wrong so we can fix it.
We do not accept paid guest posts, link insertions or sponsored content that would compromise the neutrality of our guides, so please do not send those requests.
How quickly will you reply?
We aim to reply within three to five business days. Straightforward corrections backed by an official source are usually the fastest to resolve, because they are easy to verify. Broader questions — for example, “which keno game has the best odds in my province?” — may take longer, and we will often point you to the relevant guide rather than give one-off advice. We cannot guarantee a reply to every message, but genuine correction requests are always reviewed.
Common mistakes when contacting us
A few recurring issues slow things down or mean we simply cannot help. Avoiding them gets you a useful answer faster:
- Asking us to check a ticket or release a prize. We cannot — only your provincial operator can. This is the single most common message we are unable to act on.
- Sending no URL. “Your payout table is wrong” without saying which page leaves us guessing. Always include the link.
- Expecting winning numbers or results. We do not publish live draw results; check your provincial operator’s official results service.
- Asking for a system to win. Keno is a game of chance with a fixed house edge; no message we send can change that. Our keno strategy guide explains why.
- Sharing sensitive data. Account numbers, card details and signed-ticket photos are never needed and should never be emailed.
Sources
Frequently Asked Questions (FAQ)
What is the email address for kenocanada.ca?
Use [email protected] for general questions and feedback, and [email protected] for factual fixes. You can also use the contact form on this page, and we will reply by email.
Does kenocanada.ca sell lottery tickets or pay prizes?
No. We are an independent information site, not a lottery operator. We do not sell tickets, run draws, hold player accounts or pay prizes. For any of those, contact your provincial lottery operator directly.
How do I report an error on the site?
Email [email protected] with the page URL, the exact claim you are questioning, and an official source for the correct information. We review every correction request against primary sources and update pages when a change is warranted.
How long does it take to get a reply?
We aim to respond within three to five business days. Corrections supported by an official source are usually resolved fastest because they are quick to verify.
Can you tell me the winning keno numbers or check if I won?
No. We do not publish live draw results and cannot validate tickets. Check the official results service of the lottery operator in your province, listed in the sources above.